1. Digital Goods — General Policy

All purchases on Pix Empire are for digital goods and services, including Premium subscriptions, Ultra Premium subscriptions, virtual coins, and cosmetic avatar items ("Virtual Items"). Due to the nature of digital goods, all sales are generally final once the item has been delivered or the subscription has been activated.

2. Eligible Refunds

We will issue a full refund in the following cases:

• You were charged but did not receive the purchased item or subscription due to a technical error on our side.
• You were charged twice for the same purchase (duplicate charge).
• You request a refund within 14 days of your first-ever purchase on Pix Empire and have not substantially used the premium features.

3. Non-Refundable Cases

We do not issue refunds in the following cases:

• You changed your mind after purchasing and have already used the premium features.
• Your account was suspended or banned due to a violation of our Terms of Service.
• Virtual coins spent on loot boxes — loot box outcomes are randomized and disclosed before purchase.
• Purchases older than 30 days (unless a billing error is proven).
• Partial refunds for unused subscription time remaining after cancellation.

4. Subscriptions

Premium and Ultra Premium subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period — you retain access to premium features until then. We do not provide prorated refunds for the unused portion of a subscription period.

5. How to Request a Refund

To request a refund, email us at support@pix-empire.com with:

• Your registered email address or username.
• The date and description of the purchase.
• The reason for your refund request.

We will respond within 3 business days. Approved refunds are processed through Lemon Squeezy and may take 5–10 business days to appear on your statement depending on your payment provider.

6. Payment Processor

Payments are processed by Lemon Squeezy. If you believe there is an error with your payment that we cannot resolve, you may also contact Lemon Squeezy directly or dispute the charge with your bank. However, we encourage you to contact us first — we want to resolve issues directly.

7. Changes to This Policy

We may update this Refund Policy at any time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Pix Empire constitutes acceptance of the updated Policy.

8. Contact

Refund requests and questions: support@pix-empire.com

Pix Empire is operated by Viktor, an independent developer based in North Macedonia.